The enthusiasm your accountants have for looking after you and your affairs is very often a reflection of a strong client service culture and a happy team. This is paramount to the way Calcutt Matthews is run. Please note the following comments from members of our team:
Ross Standen - 3rd year trainee
At monthly team meetings we measure team happiness. Client happiness is discussed every Monday morning and by engaging an annual independent survey.
Any criticisms are rectified immediately and it is important that if we should ever make a mistake we rectify this without cost to the client and with a sincere apology.
Jennie Jarvis – receptionist
We have a strong emphasis on getting to know our clients and follow a strong ethical process.
Our policy of focusing our efforts on a select clients base means that we like to proactively call our clients every few weeks for no other reason than to make sure that they and their organisation are doing well.